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The Business Continuity Challenge: Today’s environment is uncertain and corporate executives realize there are events outside of their control that can greatly impact their operations, workforce and bottom line. Planning in advance for a disaster or other business disruption directly correlates to the ability to respond and recover business operations and voice continuity.
Ascendent Systems business continuity solution for voice communications allows businesses to instantly respond when a disruption in the communications infrastructure threatens connectivity. If a disaster were to impact the infrastructure of a company, maintaining business operations and keeping lines of communications open with employees, customers, and partners is essential. The components of the Ascendent Continuity are an ideal in helping to facilitate voice continuity and allow enterprises to extend their business continuity strategies beyond data back-up.
By deploying Ascendent Continuity customers will maintain “business as usual” communications effectiveness in the event of an outage or disruption. Redundant systems can be installed at remote locations, and directed to assume control of voice services in the event that the primary system becomes disabled for any reason. The redundant system seamlessly engages to continue to provide all the same communication features available on the primary systems ensuring a nondisruptive environment for displaced workers, suppliers or customers that are trying to contact any staff member.
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Ascendent Continuity integrates robust notification and polling services designed to deliver messages and information to an unlimited group of people or subset of groups and be able to determine who received the information and who has not responded. Ascendent Notification eliminates the need for the inefficient calling trees that plague many business continuity strategies. Unlike many notification products, the contact profiles in Ascendent are always up to date so the broadcast message is much more likely to get to the intended recipient. Mass groups can be notified in real time of any event, given instructions, and even polled regarding individual disposition, location, etc., improving overall business operations and employee safety. Enterprises can also leverage the features of Ascendent Conferencing to better facilitate collaboration on the fly to make faster decisions and put recovery plans into action.
By providing seamless connectivity coupled with the extended voice services, remote or displaced workers can continue to conduct business, respond to customers communicate with suppliers and co-workers, while maintaining their customary set of corporate voice applications (conferencing, voicemail, etc.). Ascendent Continuity leverages the advanced communication capabilities in the Ascendent Mobility and they are available across traditional PBX desk sets, as well as VoIP, WiFi, cellular, home office, and MSN Messenger™ devices, so staff members can choose the most appropriate communication technologies to maintain business effectiveness regardless of circumstance.
A business continuity plan that enables staff to leverage effective tools which are in use on a day to day basis, enables organizations to be better prepared to respond in the event of an unexpected disruption and to ensure the company will be in the best position to maintain critical business processes and voice continuity.
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