Over the past ten years, automotive mega-dealers have emerged all across the country. Dealers are expanding and buying other dealerships to strengthen their position in the market and grow revenues. As dealerships continue to grow, having a voice communications strategy in place can add significant value to a dealerships bottom line. In particular, giving Sales and Service staff the ability to have voice mobility from any device, anywhere, immediately can not only help improve customer satisfaction but it can get dealerships more sales and repeat business.
Sales and service employees often need to spend a lot of time away from their desk. It could be because they’re taking care of potential buyers in the showroom or on the lot, they’re caring for customers with maintenance problems, or perhaps they’re out on a test drive. With Ascendent’s single-number reachability solution, it allows sales and service staff to be connected anytime, anywhere, over any device. For example, if a sales rep is out on the lot with a customer and a caller is trying to reach them, the call will simultaneously ring all of the devices in their profile (desk phone, cell phone, etc.) so they can answer the call on the spot and not miss a potential sale. If each dealer location misses one sales call per day that could have resulted in a sale, each location is losing approximately $350,000/year in profit.
By responding to customers on the first call and being able to answer their concerns or provide the information they want in one interaction, there is a greater likelihood that they will be more satisfied with the service that they receive and their overall perception of the dealership. Satisfied customers will be come repeat customers.
Ascendent enables single number reachability with simultaneous ring to any device. This means that dealerships can unify the devices through Ascendent and allow all of the users continuing using the device that they’ve always used making it easy for them to continue with business as usual.
With auto dealers often having high employee churn rates, there is often the concern that after a sales person leaves, that they could take the business with them. Ascendent helps dealers create a corporate asset out of the telephone number printed on the reps business card. So, when a rep leaves and a new one takes their place, the phone number and customers stay with the dealership.
With Ascendent, all calls that come into the user’s single phone number will go to a single voice mail box. This eliminates having to check multiple mailboxes and missing messages.
As dealerships grow either organically or by acquisition, it often creates a group of disparate phone systems, voicemail systems and PBXs. Ascendent eliminates the worry of heterogeneous environments and creates a bridge to migrate to next gen architectures and eliminates the “rip and replace.”
Ascendent ensures dealership that voice network and messaging services will be highly available during an incident and that automatic failover will occur in 3 seconds or less. By providing uninterrupted “business as usual” communications, business can stay connected under any circumstance.
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