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| Current Location : Company | About Ascendent |
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About Ascendent Systems
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Ascendent Systems is the premier voice mobility company that delivers on the goal of the telephone: instant voice communication. Employees are available to respond to customers and crisis immediately, regardless of location. We liberate people from their desks by extending the identity and functionality of the traditional business deskphone (PBX) to multiple other devices including wireless, VOIP, and PCs. In a time when competition is fierce and margins are squeezed, businesses must answer the phone to survive.
Our solutions provide single number reachability real-time notification and conferencing, and voice continuity. Organizations can become more responsive to customers and crisis by connecting on the first phone call, regardless of employee location.Customer calls are answered immediately, service inquiries are resolved, conference calls start on time, voicemail is consolidated in one location, and large groups of people are immediately notified. This is enabled by leveraging the existing corporate phone system (PBX), and simultaneously enabling the introduction of new voice technologies like Voice over Internet Protocol (VoIP).
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Ascendent is partnered with major mobile carriers and infrastructure providers such as ATT Wireless, Cisco, Microsoft, Nextel, and Telus Mobility. Our customers include some of the world’s largest enterprises in industries including manufacturing, healthcare, financial services, telecommunications, federal government, retail, energy, education, and hospitality. We are backed by top tier firms including Comventures and Enterprise Partners Venture Capital and have been named one of the “Top Ten Emerging Wireless Players to Watch” by International Data Corporation.
Leading organizations understand the business costs of not connecting with customers and decision-makers immediately: Prospects buy from the competition, service inquires require multiple calls to find the answers, just-in-time manufacturing and delivery systems go down, or patient care deteriorates. Research shows that on average, 60 percent of callers do not leave a voice mail resulting in slowed business response and missed sales opportunities. In fact, many organizations could increase their gross margins by 1-4% simply by answering the phone.
The multiplication of communication options (standard PBX, VoIP, cellular, wifi) has increased the number of ways that we can connect. At the same time, it has resulted in the multiplication of communication identities for every person…we all have at least three phone numbers and voicemail systems. True enterprise mobility delivers the full functionality businesses demand from their existing systems (PBX) to any other communication device.
Most enterprises are investigating or deploying IP-based phone systems to support Voice over Internet Protocol (VoIP). However, these deployments can create the need to “rip and replace” the existing (TDM) phone systems. The same functionality Ascendent developed to extend PBX functionality to wireless devices also enables the integration of new IP-based PBXs with existing PBX infrastructures. The result is the convergence of all enterprise telephony technologies including wireless, wireline and Voice over Internet Protocol. This allows corporate telecommunication managers to introduce new technologies and to maximize the useful life existing infrastructure.
>> Request a Live Demo
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